How do I make reservations?
All of our booking is done online. Use our BOOK NOW tab on the website to see all available rooms and times. All rooms are to be paid in advance. For your credit card security, we are unable to take payments over the phone.
How do I reschedule or cancel my booking?
There is a link in your email confirmation you can use if you need to change or cancel your booking. If you cancel, please be aware of our refund policy. Up to 48 hours in advance is a full refund, less than 48 hours notice there is NO refund given.
I have never done one of these, what are they? What if we don’t get out? Are they scary and will anyone touch me?
It is a physical and mental adventure game where participants are placed into a room and have to use teamwork along with elements of the room to solve a series of puzzles, find clues, and escape the room within a set time limit. Each room is themed and has a unique story-line that engages the players through their environment. If you don’t escape in time, one of our game masters will walk you through the ending. None of the rooms are intended to scare or startle, and there are no actors in the rooms.
Will other people be in the room with us?
To allow as many people to enjoy our rooms as possible, we do book our rooms to capacity, so if you book fewer than the room’s limit, there is a possibility that other players might join you—but don’t worry, it is a lot of fun to work with others who have different perspectives, and it is a great way to meet people. Often, our mixed groups are the most successful!
Can we have more people in a room than listed on the website?
Our games are optimally designed for the number of people listed. However, we can accommodate up to 10 in Pipe Works and 7 in Cashout. Knight & Rook is already maximized at 6. For safety reasons, we cannot exceed these maximums. Please call and let us know if you want to bring 1 or 2 additional people.
Can we book a room outside of your normal hours? We have more people than the room capacity and would like to start several rooms at the same time, is that possible?
Of course you can! For private party scheduling, please give us a call at 480.264.7648.
What is the age limit/which would be most appropriate for my kid’s birthday party/can I bring babies? Do all parents need to be present for minors to play?
There is no age limit, though the puzzles are designed for adults. We recommend the higher success rate games for younger groups. If your group is all under the age of 14 then a parent or adult will need to be in the room with them, as well as there to sign the waiver before game play. We don’t recommend bringing babies as it makes focusing on the game extremely difficult; however, they are not prohibited. If you are bringing children under the age of 14, we recommend booking the entire room.
How much is it? Can I get a group / senior / student / military / Groupon discount?
$25-30, which includes tax per person. We do offer a military discount; please call us to receive your code. Due to our competitive pricing, we are unable to offer additional discounts.
Are the rooms wheelchair friendly?
Yes, all of our rooms can be played from a wheelchair. Some rooms might have crawl spaces, but we have provided alternate routes if you are unable to crawl through.
Where are you located?
The physical address is 1422 W Warner Rd, STE A102, Gilbert AZ 85233. We are located in the shopping center at the corner of McQueen and Warner. We are on the far East side of the center beside the Wine and Cuisine French Bistro. We ask that you and your group arrive 15 minutes before your scheduled time, to allow everyone enough time to sign the waiver, hear the rules, and get psyched up to start on time!
Are animals or pets allowed in the rooms?
Service animals are always welcome; purse pets or any other pet is not.
Can we bring alcohol in with us?
While that sounds like a great idea, the answer is no. You will need most of your brain power to escape the room. There are plenty of places close to us for you to enjoy an adult beverage after your experience. Trust us, you are going to talk about your experience for hours.